Jobs in Gibraltar

To deal on a day-to day basis with all aspects relating to the Company’s Internal Products Reconciliations & Reporting

To assist and support the Accounts Receivable Manager in day to day activities and period-end reporting.

Responsibilities include:

Reconciliation of incoming customer funds against system reports, dealing with queries & chasing debtor settlement

Management of the relationships with Paypoint, Epay, Paymentech and Post Office, and any future counterparties, for all Finance related issues and queries. Ensuring disputes are handled in an efficient, prompt and courteous manner

Maintenance of purchase ledger: matching invoices against purchase orders; obtaining payment authorisation; ensuring prompt settlement and dealing  with supplier invoice queries

Due to ongoing success, one of Gibraltar’s leading Finance companies is now looking for a new Business Development Manager for their Sales Team.

You will be highly motivated and determined to reach sales targets, able to identify and procure new business. You will need excellent networking and negotiating skills with the ability to deal comfortably with all levels of senior management from company directors to technical specialists. Flexible to travel across the UK and Europe meeting new business prospects. You must be a team-player.  Keeping up-to-date with industry products and services and ensure the CRM is up to date.

The Role

The focus of this role is to develop, manage and execute cross sell activities from initiation to completion between the Company’s current and future brands.

• Manage cross customer interaction with a view of a cross selling across the player journey and lifecycle.
• Utilising different communication channel methods to achieve better results of cross selling players from one brand to another.
• Developing and implementing cross sell strategy to promote the Company’s brands using internal and external tools/routes.
• Creating methodologies to leverage current data bases to promote brands with the aim of optimising results;
• Define reports to measure success trends and delivery, and communicate results back to the Business.
• Working closely with other departments within the Business to manage and coordinate cross sell activities
• Define the business requirement document and deliver communication methods/channels based on the above

Requirements

• A minimum of 3 years experience of working in a Sales and Marketing role with a sound understanding of email systems i.e. tracking
• Previous experience of working in an online environment with a sound understanding of cross sell across the whole funnel;
• Wide understanding and experience in all online areas i.e. acquisition, website.
• Excellent organisation and prioritisation skills
• Strong ability to interpret and make action plans based on data
• Highly motivated and committed to achieve and optimise results
• Highly innovative with a  creative and visionary approach;
• Ability to work independently and work closely with other departments;
• Strong Team player
• Demonstrated competence to a level equivalent to a Degree ideally in a mathematical or economic discipline.

Compliance /AML role for Private bank – The jobholder will assist the business in meeting their risk and regulatory requirements and providing risk/best compliance practice. Support the business units with their business and client objectives including providing proactive guidance on risk and compliance issues. Maintain regular communication/liaison with relevant management, ensuring they are aware of the risks and issues in the business. The successful applicant will deal with all levels of the Gibraltar business and work closely with internal risk, compliance and legal colleagues. There will also be the requirement to deputise for the MLRO on occasion and provide training where required. A good overview of current compliance legislation and future developments is required. This is initially a six month contract with every likelihood of extension.

To communicate with VIP players while assisting VIP account managers with identification  and reward models

Inbound and outbound communicating with VIP customers using the appropriate  channels i.e., phone, e-mail, chat.

Responsibilities

• Build relationships with VIPs by creating player profiles, road mapping players and showing acute attention to detail.
• Identify potential VIPs from acquisition and ensure they are managed effectively to  maximise player value and reduce risk of churn.
• Monitor VIP player(s) betting frequency and latency to identify significant  changes in behavior patterns and design communications and processes to  help prevent these players from churning.
• Design VIP rewards for long time lapsed high value players to encourage them to reestablish their play.

Previous Online gaming experience required

Support the Development Lead in development, maintenance and support of the presentation layer of the Company’s websites.

Extensive e-commerce Cross-Browser/ Cross-Platform
Front End Development experience
Proficiency in HTML5, CSS2 & CSS3, JavaScript / AJAX / W3C DOM methods and properties, jQuery, XML/XSLT, PHP, Ajax, Photoshop

Our client, a leading Gibraltar based Online Gaming company, are looking for a Business intelligence Senior Analyst to join their growing team.

Key responsibilities;

- Drive change in business processes through the use of advanced analytics

- Ensure a high level of organisational adaption by translating business needs into executable analytical plans

- Assure the effective delivery of information through the use of best methods, repeatable processes, technology and partnerships

- Ensure ongoing knowledge management by documenting business rules definitions of assumptions

- Build strong relationships with key clients to define and implement the best business intelligence solutions for their teams

- Collaborate with other departments/teams to deliver impactful information in support of business needs

- Analyze business needs

- Help users see the value of the available solutions and understand how to use them successfully

- Work closely with BI developer to build reports/dashboard and to provide training.

- Participate in the delivery of reporting  solutions in stages and in a timely way so that the overall organization can make progress before it’s complete

- Prepare presentations for internal customers to increase usage of user built and managed BI sites.

- Demonstrated ability to obtain a thorough understanding of strategic business goals, recommend technology solutions and build credibility with customers and other IT partners

Knowledge Skills & Experience

- Minimum of 5 years business experience

- The ability to influence staff and management of internal and external IT partners

- Excellent verbal, written and listening skills

- Interpersonal and leadership skills – leadership, collaboration, facilitation, and negotiation skills

- Applies advanced knowledge of requirements specification concepts in order to set up the overall representation model and the specific methods used to implement that model in technical terms

- A self motivated team player

- Proven problem solving and analytical skills

Joining the team within a leading online gaming company the successful candidate will be responsible for;

- Managing day to day operations.

- Recruitment of Swedish & Danish customer service and chat host staff.

- Support, train, coach and develop individuals to achieve personal development goals, as well as team and department performance targets.

- Facilitate quality controls, quality and performance assessments.

- Set objectives and tasks for customer service & chat team.

- Keep accurate records of the teams’ and individuals sickness and holiday entitlement.

- Update and maintain training manual.

- Be a point of Escalation for Customer Service & Chat queries and complaints.

- Continually review all aspects of operations to better improve our service.

- Prepare and implement rota and working schedules.

- Facilitate team meetings, team events.

- Use company systems to monitor and report on the success of the department.

- Production and delivery of board reports and ongoing reporting to Scandinavian Country
Manager.

- Develop and maintain processes and procedures.

- Forum administration and management.

- Liaise with other departments on company projects.

- Maintain monthly outbound calling incentive budget.

- Act as project champion and ensure projects are effective & successful.

- Develop professionalism of self and team members.

The Role

- Responsible for the implementation and operation of the enterprise data/voice communication network.

- Implementation, management and monitoring of  WAN links and bandwidth consumption.

- Implementation, management and monitoring of Security infrastructure.

- Implementation, management and monitoring of IPSec VPN tunnels interconnecting all the facilities.

- Responsible for management and monitoring of DLP infrastructure.

- Conduct threat and vulnerability assessment across systems, applications and network, and ensure alignment with corporate security standards.

- Responsible for the management of SSL Certificate infrastructure (Verisign)

- Ensure that all implementations maintain best practices within network and security industry.

- Out of hours availability for 3rd level Escalation of production issues per the Escalation Policy

Responsibilities

- At least 3 years experience designing managing Cisco LAN/WAN networks (BGP, HSRP, ACLs, VLAN, Spanning Tree)

- At least 3 years experience in managing CheckPoint firewalls.

- At least 3 years experience in managing Juniper/Netscreen firewalls.

- Effective understanding of security standards.

- Effective understanding of DLP systems.

- Demonstrated tolerance to high workloads and multiple changing priorities.

- Demonstrated ability to solve problems and issues at all levels.

- Excellent oral and written communication skills.

- Ability to prioritise work load.

- Effective awareness of current IT issues and technology.

- Demonstrated documentation skills

- Provide effective support, policy, and procedures documentation.

- Understand and drive initiatives to support change control and Capacity planning and operational integrity.

- Advanced working knowledge of word processor, pc database, and spreadsheet packages

- High degree of competency in using diagramming tools to effectively present complex technical environments

- Travel to Israel office is required on regular basis to support the IT development element.

Desirable

- Computer Science/IT related university degree

- Working knowledge of IT and quality international standards.

- Cisco CCNP or CCNA

- CheckPoint CCSA

- Netscreen JNCIA

COMPETENCIES

Behavioural

- Effectively operate both as a team member, and as an individual.

- Strong logic, analytical, and problem solving skills.

- Effective “plain English” communication using written, verbal, and presentations skills.

- Positive, innovative and constructive outlook with a high level of initiative and self motivation.

- Business oriented perspective to system support processes.

- Strong time management skills with the ability to work with minimal supervision in a team environment.

- Interpersonal skills including those to project a professional image of the team both internally and externally.

- Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and
stakeholders at all levels.

- Pragmatic, but committed to continuous improvement

Technical

- Provide effective support, policy, and procedures documentation.

- Understand and drive initiatives to support change control and Capacity planning and operational integrity.

The focus of this role is to develop, manage and execute cross sell activities from initiation to completion between the companies current and future brands.

-  Manage cross customer interaction with a view of a cross selling across the player journey and lifecycle.

-  Utilising different communication channel methods to achieve better results of cross selling players from one brand to another.

-  Developing and implementing cross sell strategy to promote the company brands using internal and external tools/routes.

-  Creating methodologies to leverage current data bases to promote brands with the aim of optimising results;

-  Define reports to measure success trends and delivery, and communicate results back to the Business.

- Working closely with other departments within the Business to manage and coordinate cross sell activities

- Define the business requirement document and deliver communication methods/channels based on the above;

The person:

- A minimum of 3 years experience of working in a Sales and Marketing role with a sound understanding of email systems i.e. tracking

- Wide understanding and experience in all online areas i.e. acquisition, website.

- Previous experience of working in an online environment with a sound understanding of cross sell across the whole funnel;

- Strong Team player

- Highly motivated and committed to achieve and optimise results

- Excellent organisation and prioritisation skills

- Strong ability to interpret and make action plans based on data

- Ability to work independently and work closely with
other departments;

- Highly innovative with a  creative and visionary approach;

- Demonstrated competence to a level equivalent to a Degree ideally in a mathematical or economic discipline;

This role involves providing full support in respect of sales activity by accepting responsibility for all aspects of the middle office function including marketing and logistical support, on-boarding of new prospects and clients and processing of new business to completion. PA to Managing Director and general support function to two Directors including undertaking special projects as and when required.

Key Responsibilities:

- Maintain marketing database ensuring accuracy of data records and the collection, sorting, analysing and retrieval of data in general.

- Act as point of contact for marketing agencies and publications dealing with the administration and logistical support side of things including the production, review and placement of adverts.

- Ensure the firm has a sufficient stock of marketing material to meet planned activities and events as well as ensuring offices and meeting rooms are adequately stocked.

- Act as Webmaster dealing with all website activities and web optimisation strategies to increase visitor numbers including but not confined to link building and blogging.

- Provide all the necessary logistical support for sales and marketing events. This includes but is not limited to preparing mail shots for new campaigns, sending
out invitations to events and maintaining a register of attendees to various functions as well as liaising with hotels, business centres and other venues.

- Production of sales and marketing reports as required.

- Responsible for the screening of leads, reactivating of prospects and assisting with on-boarding of new clients – ensuring there are no bottlenecks and the process
is handled speedily, smoothly and painlessly for the clients. To be the internal point of contact for new prospects and clients. To be responsible for the processing of new business including liaising with clients and product providers as required throughout the new business process. To liaise with Compliance Manager to ensure that compliance requirements are met and adhered to when accepting new clients.

- Responsible for the delivery of service excellence across all aspects of new business activity according to laid down service quality standards.

- Responsible for managing small to mid scale projects from inception to implementation

- Act as PA to MD and provide support to both Directors as well as take on special projects as and when required.

Experience of working in a Financial Services (IFA) environment would be an advantage.

For more info please contact catherine.breheny@fcr.gi

PHP Developer required to join leading Gibraltar based online gaming company. The successful candidate will be responsible for developing high quality software end to end and will be involved in all aspects of the software design lifecycle.

Essesntial Skills

- Passion for programming
- Demonstrable Software Development experience
- Commitment to test driven development
- Knowledge of common design patterns
- Experience of enterprise application development
- Experience of Agile methodology and Scrum project management
- Knowledge of database  architecture and design
- Ability to identify functional and non-functional requirements
- Ability to code software according to published standards and design guidelines
- Flexible attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work

Technologies

PHP5 knowledge
CSS, HTML/HTML5
LAMP configuration knowledge
Understanding of MVC pattern
JavaScript (JQuery, JQuery Mobile
libraries)
OOP knowledge
Source version control knowledge (SVN
specifically)
Consuming WebServices (REST, SOAP etc.)
Integration
Unit Testing – Selenium, PHPUnit

If you would be interested in applying for this role please forward your CV to catherine.breheny@fcr.gi